777win Privacy Policy – How We Protect Your Data

1 Who We Are

777win is an online sports betting and casino platform accessible at 777win.ad, designed specifically for players in Pakistan. When this policy refers to "777win", "we", "us" or "our", it means the operator of the 777win platform.

For any questions about this Privacy Policy or how your data is handled, please contact the support team via live chat on the platform or by email at [email protected]. Contact details are also in section 13 at the bottom of this page.

This policy applies to all players and visitors who access the 777win platform via the website, mobile app or any other method. It should be read alongside the Terms and Conditions which govern your overall use of the platform.

2 What Data We Collect

We collect personal information in three main ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment processors and identity verification services.

Information you provide directly:

• Full name, date of birth and gender — collected during account registration.
• Email address and mobile phone number — used for account access and communications.
• Residential address — collected during identity verification (KYC).
• Government-issued ID details (such as CNIC number) — required for identity verification.
• Payment method details — collected when you make a deposit or request a withdrawal.
• Any information you send to customer support via live chat or email.

Information generated by platform use:

• Betting and gaming history — matches, markets, stakes, outcomes and game sessions.
• Deposit and withdrawal transaction records in PKR.
• Login times, session durations and access device information.
• IP address and approximate geographic location at time of access.
• Device type, operating system, browser and app version.
• Bonus claims, promotions used and wagering progress.

Information from third parties:

• Identity verification results from KYC providers — confirming that your documents are valid and that you are who you say you are.
• Payment confirmation data from JazzCash, Easypaisa, Raast, banks and card processors — confirming that transactions have been initiated or completed.
• Fraud and risk screening data from security service providers.

3 How We Use Your Data

The personal information collected by 777win is used for the following purposes:

We do not use your personal data for any purpose not listed above without first obtaining your consent or being required to do so by applicable law.

4 Legal Basis for Processing

777win processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to operate your account, accept bets, process deposits and withdrawals, and provide the services you signed up for.
• Legal obligation: We are required to verify identities, maintain transaction records and comply with applicable financial crime prevention standards. These obligations require us to collect and retain certain data regardless of your preferences.
• Legitimate interests: Fraud detection, platform security, abuse prevention and responsible gaming monitoring are in the legitimate interests of both 777win and its player community.
• Consent: Marketing communications and optional data uses are based solely on your consent, which you can withdraw at any time.

5 Sharing Your Data

777win does not sell, rent or trade your personal data to any third party. Data sharing is limited to the following categories of recipients, each of which receives only the minimum data needed for their specific function:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive payment-related data to process your deposits and withdrawals.
• Identity verification providers: KYC service providers receive copies of your identification documents to confirm your identity. These providers are bound by strict data protection agreements.
• Fraud and security services: Risk screening providers receive device and transaction data to help detect and prevent fraudulent activity on the platform.
• Technology providers: Hosting, infrastructure and analytics providers that support the operation of the platform. These providers act on our instructions and are not permitted to use your data for their own purposes.
• Regulatory and law enforcement authorities: Where we are legally required to disclose information — for example in the investigation of fraud or financial crime — we will cooperate with relevant authorities and provide data as required by applicable law.

All third parties who process data on behalf of 777win are required to maintain appropriate security standards and to use the data only for the specified purpose.

6 Payment Data

Transactions on 777win are processed in PKR. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer or debit card, certain payment-related data is passed to the relevant payment provider to complete the transaction.

777win does not store your full mobile banking PIN, card CVV, or full card number. What is retained is the information necessary to identify your payment method for future transactions — such as the last four digits of your card or your registered mobile wallet number — and the transaction reference, amount and timestamp for each transaction.

All payment data in transit is protected by SSL/TLS encryption. Payment records are retained for as long as required to satisfy transaction dispute resolution obligations and applicable record-keeping requirements.

If a deposit is made from a payment account that does not match the name on your 777win account, we may suspend the deposit and request clarification. Third-party payment methods are not permitted under the platform's Terms and Conditions.

7 Cookies and Tracking

The 777win website uses cookies and similar tracking technologies to provide a working, personalised and secure experience. Cookies are small text files stored on your device when you visit the site.

Types of cookies used:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, odds format and display choices. Disabling these may affect your experience.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where users drop off, and how features are used. This data is aggregated and anonymised.
• Security and fraud prevention cookies: Used to detect suspicious activity, flag unusual login patterns and protect accounts from unauthorised access.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the platform from functioning correctly. The 777win mobile app uses equivalent local storage and device identifiers in place of browser cookies.

8 Data Retention

777win retains personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active account data: Retained for the lifetime of your account and for a minimum of 5 years following account closure, to support dispute resolution and comply with financial record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents: Retained for the account lifetime plus a minimum of 5 years following closure.
• Customer support communications: Retained for 3 years from the date of the interaction unless related to an unresolved dispute.
• Marketing data: Retained until you withdraw consent or for up to 2 years from your last interaction with a marketing communication, whichever comes first.
• Analytics data: Retained in anonymised or aggregated form indefinitely; identifiable analytics data is deleted within 26 months of collection.

Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Your Rights

As a player using 777win, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data held about you at any time. We will provide this within a reasonable timeframe.
• Right to rectification: If any of the information we hold is inaccurate or out of date, you have the right to ask us to correct it. You can update most account details directly in your account settings.
• Right to erasure: In certain circumstances you may ask us to delete your personal data. This right is subject to our legal obligations to retain data — for example, transaction records cannot be deleted during the applicable retention period.
• Right to restrict processing: You may ask us to pause the processing of your data in certain situations, for example if you believe data is inaccurate or if you have objected to processing and are awaiting a resolution.
• Right to withdraw consent: Where data processing is based on your consent (marketing communications, for example), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to data portability: You can request a copy of data you have provided to us in a commonly used, machine-readable format.

To exercise any of these rights, contact the 777win support team via live chat or email [email protected]. Requests are responded to within 30 days. Complex or high-volume requests may take longer, in which case we will let you know.

10 Account Security

The security of your personal data is a shared responsibility. 777win implements technical and organisational security measures including SSL encryption, access controls, secure data storage and regular security reviews. On your side, you are responsible for:

• Choosing a strong, unique password for your 777win account and not reusing it across other services.
• Keeping your login credentials private — never sharing your password with anyone, including friends or family members.
• Logging out of the platform when using a shared or public device.
• Notifying 777win customer support immediately if you suspect that your account has been accessed without your authorisation.

777win staff will never ask for your full password via any channel. If you receive a communication claiming to be from 777win that requests your password, please treat it as suspicious and report it to [email protected]. Further guidance is on the FAQ page.

11 Children and Minors

777win is strictly an adults-only platform. Players must be 18 years of age or older to register and use the service. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that an account has been registered by or on behalf of a person under 18, the account will be closed immediately, all bets and winnings will be voided, and any deposited funds will be returned to the payment method of origin after investigation.

If you believe a minor may be using 777win or has accessed the platform, please contact customer support immediately via live chat. We take this issue seriously and act quickly on any report. We also encourage parents and guardians to use parental control tools at the device and network level to restrict access to betting platforms.

12 Changes to This Policy

777win may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable requirements, or improvements in how we describe our practices. When significant changes are made, registered players will be notified by email and/or an in-platform notification.

The updated policy will be published on this page with a revised "Last Updated" date. Continued use of the platform following notification of a policy update constitutes acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact customer support to close your account.

Minor editorial changes — corrections of typos, clarifications that do not affect your rights — may be made without specific notification but will always be reflected in the version published on this page.

13 Contact Us

If you have any questions, requests or concerns about this Privacy Policy or how 777win handles your personal data, please get in touch using any of the following:

• Live Chat: Available 24/7 directly on the platform. The fastest way to get a response — most queries are resolved within minutes.
• Email: [email protected] — for detailed queries, data access requests and document submissions. Responses within 24 hours on working days.
• FAQ: Visit the FAQ page for answers to common questions about your account, data and platform use.

For data access or erasure requests, please include your registered email address and a brief description of your request. We may ask you to verify your identity before proceeding with any data-related request to ensure we are acting on genuine instructions from the account holder.